Tijdschrift voor Communicatiewetenschap: Most Cited Articles http://www.aup-online.com/content/journals/13846930?TRACK=RSS Please follow the links to view the content. Ideologisch pluralisme in Vlaamse nieuwsmedia: de Belgische regeringsformatie 2010-2011 http://www.aup-online.com/content/journals/10.5117/2014.042.002.145?TRACK=RSS Ideological pluralism in Flemish news media outlets: the Belgian government formation 2010-2011 Ideological pluralism in Flemish news media outlets: the Belgian government formation 2010-2011 On the basis of a critical discourse analysis of four crisis moments during the Belgian government formation 2010-2011, this paper aims to reveal the ideological assumptions and preferences in the editorializing coverage of four Flemish news media outlets, with a specific focus on the ethnic-linguistic and socio-economic fault line. The analysis demonstrates a certain level of ideological pluralism between the selected newspapers on the one hand and an alternative online news medium on the other, by distinguishing two ideological cultures, respectively characterized by depoliticizing and politicizing discursive strategies. Daniëlle Raeijmaekers and Pieter Maeseele Tue Jun 01 12:28:19 UTC 2021Z Berichtgeving over moslims en de islam in de westerse media: Beeldvorming, oorzaken en alternatieve strategieën / Muslims and Islam in Western Media http://www.aup-online.com/content/journals/10.5117/2005.033.004.330?TRACK=RSS Abstract Abstract Dit artikel behandelt met behulp van nationale en internationale literatuur de wijze waarop westerse media bijdragen aan de stigmatisering van moslims en de islam. Ook wordt in dit artikel ingegaan op mogelijke oorzaken van de stigmatiserende werkwijze en op strategieën ter verbetering van de verslaggeving. W. Shadid Tue Jun 01 11:37:54 UTC 2021Z Webcare als online reputatiemanagement http://www.aup-online.com/content/journals/10.5117/2014.042.002.165?TRACK=RSS Webcare as online reputation management: the use of webcare strategies and conversational human voice in the Netherlands, and its effects on the corporate reputation Webcare as online reputation management: the use of webcare strategies and conversational human voice in the Netherlands, and its effects on the corporate reputation While Twitter offers organizations chances to improve their reputations, tweets can also threaten reputations by attacking the organizational legitimacy. In this article, we studied (1) what webcare strategies Dutch organizations use to preventing reputational damage, (2) how effective these strategies are, and (3) how conversational human voice influences the effectiveness of these strategies. A content analysis of online dialogues (Study 1) shows that we should distinguish three rather than two types of webcare strategies: Organizations use webcare to accommodate (1) their own needs (through denial or justification), (2) individual stakeholder needs (through information, sympathy and compensation), or (3) collective stakeholder needs (through apologies and corrective action). In the Netherlands, stakeholder focused strategies are used more for web care than defensive strategies. A scenario study revealed that accommodating individual needs protects reputation better than defensive strategies, and marginally better than collective accommodative strategies. Judith Huibers and Joost Verhoeven Tue Jun 01 12:28:31 UTC 2021Z De beeldspraak van Geert Wilders, een Tsunami over Nederland? http://www.aup-online.com/content/journals/10.5117/2011.039.004.005?TRACK=RSS The imagery of Geert Wilders, a Tsunami over the Netherlands? The imagery of Geert Wilders, a Tsunami over the Netherlands? This article examines the language of the Dutch politician Geert Wilders and his anti-immigrant Party for Freedom (PVV) against the yardstick of ‘extreme right’. Should we consider Wilders who is charged because of hatred against Muslims as a populist or rather an extreme-rightist? The core question of the article is addressed in a theory section on populism, right-extremism and its (metaphor) style, and an empirical section that tracks the political style and thematic choice of Wilders. The empirical case concerning language use of Geert Wilders includes a metaphor analysis using a metaphor index that is a quantitative view of the metaphorical power of a text (De Landtsheer, 2009). Also a thematic quantitative content analysis is part of the case. There were three different news formats examined: columns, opinion pieces, and the press releases of the PVV (period October 2004 to June 2010). Wilders is paying a lot of attention to the ‘old, classic’ fascist themes: nationalism, security, immigration policy and politics. His very emotional language style includes many strong metaphors that provokes unrest and that must convince people of the need for change. For content and style in the language of Wilders were found so many attributes of an extreme right-wing discourse. Christ’l De Landtsheer, Lieuwe Kalkhoven and Loes Broen Tue Jun 01 12:33:41 UTC 2021Z Copy-paste of journalistieke verdieping? http://www.aup-online.com/content/journals/10.5117/2013.041.003.283?TRACK=RSS Copy paste or in-depth journalism? A study of the relationship between news factors in university press releases and news selection and editorial processing of press releases Copy paste or in-depth journalism? A study of the relationship between news factors in university press releases and news selection and editorial processing of press releases The leading question of this study is as follows: In what way do news factors in university press releases influence the way that news sites, press agencies, and national daily newspapers use these press releases in their news production? Firstly, the results show that about 90 percent of all press releases is ignored by the news media. Secondly, selection is influenced by the intensity of the presence of news factors in the press releases. Lastly, our results indicate that news factor intensity correlates negatively with the intensity of journalistic processing of the press releases. This last finding means that press releases with a high level of news factor intensity have a higher chance to end up relatively unchanged in news productions. This means that within the topics covered in the university press releases, journalists invest their scarce time and professionalism into unique topics rather than in issues with a high news value, which may also be covered by several other news media. Anne Kroon and Pytrik Schafraad Tue Jun 01 12:28:30 UTC 2021Z Ongeschoold maakt onbemind http://www.aup-online.com/content/journals/10.5117/2012.040.003.251?TRACK=RSS Uneducated, unloved. A thematic content analysis on the social presentation of the low- and high educated in two Flemish newspapers Uneducated, unloved. A thematic content analysis on the social presentation of the low- and high educated in two Flemish newspapers This paper contributes to the growing body of research that documents the social representation of social groups in the media. Whereas this type of research repeatedly has been applied to groups defined by gender, ethnicity or social class, we apply it to groups defined by educational level. A qualitative content analysis on 824 articles published by two Flemish newspapers during the periods 1990-2000 and 2009-2010, reveals six meaning constructions of meaning that contribute to the social representation of low en highly educated groups and their mutual relationship. In line with the literature that considers educational credentials a form of symbolic capital, it is found that the differences between high and low educated people are represented as very large but in an essentially non-conflicting manner. Bram Spruyt Tue Jun 01 12:34:16 UTC 2021Z Nederlandse en Vlaamse politieke partijen in de krant en in de peilingen: een wederkerige relatie http://www.aup-online.com/content/journals/10.5117/2010.038.004.338?TRACK=RSS Dutch and Flemish parties in the media and in the polls: assessing a mutual causal relationship Dutch and Flemish parties in the media and in the polls: assessing a mutual causal relationship We address the question to what extent media visibility of political parties and standing in opinion polls influence each other. We look at various political parties in the Netherlands and Flanders during the past two decades. We hypothesize a positive influence from the one on the other, and pose the question to what extent this differs for parties with different characteristics. We conduct a computer-assisted content analysis of newspaper coverage and collect existing public opinion polls. We use a pooled time series analysis and tests of Granger causality. Results show that often a positive causal relationship between media coverage and opinion polls exists. Sometimes, however, the relationship is absent, or even contrary to expectations. Especially in the last years, Dutch parties at the extremes of the political spectrum profit from media visibility. In Flanders, the relationship only runs from polls to visibility, and not the other way around. Rens Vliegenthart and Peter Van Aelst Tue Jun 01 12:34:08 UTC 2021Z Menselijke chatbots: een zegen voor online klantcontact? http://www.aup-online.com/content/journals/10.5117/2019.047.003.005?TRACK=RSS Mensachtige chatbots: een zegen voor online sociale klantendienst? Chatbots voor klantenservice gaan snel vooruit. Er was echter weinig bekend over de communicatiestijl die merken zouden moeten gebruiken in chatbotcommunicatie. Uit de literatuur over organisatiecommunicatie tussen merken en klanten werd het concept van een menselijke stem (Kelleher, 2009; Kelleher & Miller, 2006) opgenomen in chatbotcommunicatie. In een 2x2 experiment tussen proefpersonen gingen 125 deelnemers in gesprek met een chatbot voor klantenservice in de reissector. Naast de aanwezigheid of afwezigheid van een menselijke stem, verschilden de chatbots ook in merkbekendheid. De resultaten onthulden klantenservicechatbots met een gemoedelijke menselijke stem die de merkattitude en de waargenomen warmte verhoogt via sociale aanwezigheid, zonder de waargenomen merkcompetentie aan te tasten. Bovendien hebben we geen bewijs gevonden voor merkbekendheid om deze bevindingen te matigen. Onze resultaten ondersteunen de theorie van Computers zijn sociale actoren (CASA) en geven aan dat de waargenomen menselijkheid van computers zou kunnen toenemen door de aangenomen communicatiestijl. Christine Liebrecht and Evi van der Weegen Tue Jun 01 12:28:27 UTC 2021Z Een typologie van jonge nieuwsgebruikers in een multimediaal landschap http://www.aup-online.com/content/journals/10.5117/2011.039.001.064?TRACK=RSS A typology of young news users in the Low Countries A typology of young news users in the Low Countries This article investigates different types of young news users (15-34 years) in the Low Countries. Therefore a survey among 1200 Flemish and Dutch youngsters and adolescents was conducted, analyzing the combined use of media platforms for news consumption and time spent with these news carriers. The cluster analysis identified five types of news users: the sound and vision group, characterized by the use of mainly audiovisual news platforms, combined with online news sites; the e-news users, who give most prominence to online news sites but also rely on traditional news platforms, the all rounders, depending on a range of off- and online news channels; the traditionalists, who spent most time with offline news media; and the dabblers, a group with an overall low level of news consumption. Our results indicate that Flemish and Dutch youngsters combine online and traditional news platforms for their news gathering, giving most prominence to traditional news media, especially television news. Anna Van Cauwenberge, Hans Beentjes and Leen d’Haenens Tue Jun 01 12:33:53 UTC 2021Z Hoe anders is de vrt? De performantie van de Vlaamse publieke omroep / How different is the vrt? The performance of the Flemish public broadcaster http://www.aup-online.com/content/journals/10.5117/2005.033.004.365?TRACK=RSS Abstract Abstract Deze bijdrage kadert binnen het brede debat over de opdracht van de publieke omroep en de mate waarin deze zich onderscheidt van haar commerciële concurrenten. Centrale vraag is of het grote belang dat in de Vlaamse performantiemaatstaven aan bereikcijfers wordt gehecht, geen te grote invloed heeft op de invulling van de programmering van de vrt, en meer bepaald van de nieuwsprogramma's. De bijdrage sluit dan ook af met een vergelijkende analyse van de zeven-uurjournaals van de vrt en de commerciële zender vtm. Els De Bens and Steve Paulussen Tue Jun 01 11:37:55 UTC 2021Z