Naar een procesmodel voor pesterijen op het werk: een kwalitatieve studie | Amsterdam University Press Journals Online
Volume 20, Issue 1
  • ISSN: 0921-5077
  • E-ISSN: 1875-7235


Towards a process model of workplace bullying: A qualitative study

Towards a process model of workplace bullying: A qualitative study

E. Baillien, I. Neyens & H. de Witte, Gedrag & Organisatie, volume 20, maart 2007, nr. 1, pp. 6-20

Workplace bullying refers to persistent exposure to negative behaviours at work. The literature has highlighted several important aspects of the bullying process. The current study aims to integrate these attempts to understand the development of bullying into a global process model. This model is based on (1) a literature review and (2) a qualitative study. Eighty-seven inductive case analyses are used to clarify the theoretical assumptions, and to identify conntections between them. On the basis of the analyses a three way process model was formulated. Firstly, bullying can result from destructive coping mechanisms related to frustration. Secondly, bullying can result from escalated conflicts. And thirdly, bullying can result from specific team- or organizational characteristics, such as a culture of gossip. Implications for future research as well as for practice are discussed.


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