oa ICT op de werkplek: het openen van de 'black box'

ICT-use at work: opening the black-box

This article analyses the use of ICT at work. As this use is widespread nowadays, it makes sense to differentiate between complexity, diversity and intensity of ICT use at work. Using a representative sample of the labour force in the Netherlands, our analyses suggest that this is indeed a sensible distinction. We have investigated how workplace and individual characteristics relate to these three dimensions. The results show that both individual as job as organizational characteristics are determining ICT use. The extent of this, as well as the exact effects, however, vary across dimensions. Of importance is further that variables that can be manipulated by the organization (such as HRM practices and the production concept) are also associated with these dimensions of ICT use. For organisations, this suggests a way to influence the computer use of their employees.