2004
Volume 92, Issue 1
  • ISSN: 0025-9454
  • E-ISSN: 1876-2816

Abstract

Abstract

Much empirical research has demonstrated correlations between Total Quality Management and performance, usually within companies. This article focuses on schools for secondary education in the Netherlands. It researched whether the assessment of their quality management systems by the Inspectorate of Education can predict future financial and operational (educational) performance. This led to the following conclusions. The present method of assessment of the inspectorate covers only three of six relevant dimensions of an assessment model like the Baldrige Criteria for Performance Excellence Framework. Especially the Human Resource Focus is lacking from the assessments. Perhaps because of that, the usefulness of the assessment for the prediction of future results, is limited. Financial results cannot be predicted in this way. With regard to educational results, only the systematic analysis of students’ results has some predictive power.

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/content/journals/10.5117/MEM2017.1.VERK
2017-02-01
2021-06-22
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  • Article Type: Research Article
Keyword(s): education; inspection; performance; prediction; TQM

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