2004
Volume 92, Issue 4
  • ISSN: 0025-9454
  • E-ISSN: 1876-2816

Abstract

Abstract

To cope with the limited capacity of the established reception centres during the refugee crisis of 2015, the Central Agency for the Reception of Asylum Seekers (COA) set up emergency reception centers for refugees such as Heumensoord nearby the Dutch city of Nijmegen. At the peak of the crisis, the Heumensoord centre hosted about 3,000 asylum seekers. COA’s organizational approach to manage reception centers was characterized by a top-down policy. At the same time, host communities of local residents around the emergency reception center developed horizontal relations within and beyond the walls of the center, actively using available social media platforms such as Facebook. These horizontal relations enabled the development of social relations, and facilitated the exchange of goods and services. This article demonstrates the different communication strategies used by the stakeholders at Heumensoord, and how the different worlds of asylum seekers and the receiving, host communities came together. It also presents bottom-up alternatives to the top-down crisis approaches by unravelling cooperation options and the use of social media platforms that can lead to a more resilient interaction between asylum seekers and local communities.

Loading

Article metrics loading...

/content/journals/10.5117/MEM2017.4.SMET
2017-12-01
2021-09-27
Loading full text...

Full text loading...

/deliver/fulltext/00259454/92/4/03_MEM2017.4.SMET.html?itemId=/content/journals/10.5117/MEM2017.4.SMET&mimeType=html&fmt=ahah

References

  1. Alink, F., Boin, A., & ’t Hart, P.(2001). Institutional crises and reforms in policy sectors: the case of asylum policy in Europe. Journal of European Public Policy, 8(2), 286–306.
    [Google Scholar]
  2. Buuren, A. van, Vink, M., & Warner, J.(2016). Constructing Authoritative Answers to a Latent Crisis? Strategies of Puzzling, Powering and Framing in Dutch Climate Adaptation Practices Compared. Journal of Comparative Policy Analysis: Research and Practice, 18(1), 70–87.
    [Google Scholar]
  3. Castells, M.(2015). Networks of outrage and hope. Social movements in the internet age. Cambridge: Polity.
  4. COA(2016). COA gedragscode (Versiedatum 14-03-2016). Rijswijk: COA.
  5. Coombs, W.T.(2007). Protecting Organization Reputations during a crisis. The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163–176.
    [Google Scholar]
  6. Dagevos, J. & Odé, A.(2016). Gemeenten volop aan de slag met integratie statushouders. 
Socialisme & Democratie, 73(4), 12–19.
    [Google Scholar]
  7. De Beer, M.(2016). Redactioneel: Een ander geluid. Agora Magazine: 2.
    [Google Scholar]
  8. Drabek, T.E. & McEntire, D.A.(2003). Emergent phenomena and the sociology of disaster: lessons, trends and opportunities from the research literature. Disaster Prevention and Management: An International Journal, 12(2), 97–112.
    [Google Scholar]
  9. Eriksson, M. & Olsson, E.-K.(2016). Facebook and twitter in crisis communication: A comparative study of crisis communication professionals and citizens. Journal of Contingencies and Crisis Management, 24(4), 198–208.
    [Google Scholar]
  10. Galindo, G. & Batta, R.(2013). Review of recent developments in OR/MS research in disaster operations management. European Journal of Operational Research, 230, 201–211.
    [Google Scholar]
  11. Gemeenteraad Nijmegen(2014). Samen voor Nijmegen: sociaal, duurzaam en ondernemend. Coalitieakkoord 2014-2018. SP-Groenlinks-De Nijmeegse fractie gesteund door VSP. Nijmegen: Gemeenteraad Nijmegen. URL: http://www2.nijmegen.nl/gemeente/burgemeester__wethouder
    [Google Scholar]
  12. Geuijen, K.(1998). Wonen en werken in een asielzoekerscentrum. Migrantenstudies, 14(4), 261–272.
    [Google Scholar]
  13. Goffman, E.(2007). Asylums: Essays on the social situation of mental patients and other inmates. New Jersey: Aldine Transaction.
  14. Henstra, D.(2010). Evaluating local government emergency management programs: what framework should public managers adopt?Public Administration Review, 70(2), 236–246.
    [Google Scholar]
  15. Hadfield, A. & Zwitter, A.(2015). Analyzing the EU refugee crisis: Humanity, heritage and responsibility to protect. Politics and Governance, 3(2), 129–134.
    [Google Scholar]
  16. Holmes, S.M. & Castañeda, H.(2016). Representing the ‘European refugee crisis’ in Germany and beyond. American Ethnologist, 43(1), 12–24.
    [Google Scholar]
  17. Koca, B.T.(2016). New Social Movements: ‘Refugees Welcome UK’. European Scientific Journal, 12(2), 96–108.
    [Google Scholar]
  18. Manso, M. & Manso, B.(2012). The role of social media in crisis: A European holistic approach to the adoption of online and mobile communications in crisis response and search and rescue efforts, 17th International Command & Control Research & Technology Symposium: Operationalising C2 Agility, Fairfax VA, 19-21 juni.
  19. Meier, P.(2015). Digital humanitarians: How big data is changing the face of humanitarian response. London: Crc Press.
  20. Olsson, E.-K.(2014)Crisis communication in public organisations: Dimensions of crisis communication revisited, Journal of Contingencies and Crisis Management, 22(2), 113–125.
    [Google Scholar]
  21. Palen, L.(2008). Online social media in crisis events. Educause Quarterly, 31(3), 76–78.
    [Google Scholar]
  22. Polakow-Suransky, S.(2016). The ruthlessly effective rebranding of Europe’s new far right, The Guardian, 1 November.
    [Google Scholar]
  23. Schmidt,A., Wolbers,J.J., Ferguson,J., & Boersma,F.K. (verwacht). Are you Ready2Help? Conceptualizing the management of online and onsite volunteer convergence. Journal of Contingencies and Crisis Management.
    [Google Scholar]
  24. Solnit, R.(2010). A paradise built in hell: The extraordinary communities that arise in disaster. London: Penguin.
    [Google Scholar]
  25. Spindler, W.(2015). 2015: The Year of Europe’s Refugee Crisis’. UNHCR-Tracks.Retrieved on, 5, 2016.
  26. Treurniet, W., Messemaker, M., Wolbers, J., & Boersma, F.K.(2015). Shaping the societal impact of emergencies: striking a balance between Control and Cooperation, International Journal of Emergency Services, 4(1), 129–151.
    [Google Scholar]
  27. VluchtelingenWerk Nederland (2016, August 25). Cijfers. Retrieved from: http://www.vluchtelingenwerk.nl/feiten-cijfers/cijfers (Accessed on 10.12.2016).
http://instance.metastore.ingenta.com/content/journals/10.5117/MEM2017.4.SMET
Loading
/content/journals/10.5117/MEM2017.4.SMET
Loading

Data & Media loading...

  • Article Type: Research Article
Keyword(s): crisis communication; emergency shelter; refugees; resilience; social media

Most Cited This Month Most Cited RSS feed

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error