Tijdschrift voor Communicatiewetenschap - Volume 50, Issue 2, 2022

Abstract Headlines that click. Influence of formulation features on selection of online headlines Digitization and the emergence of new media have led to major changes in news production and consumption. The question of what grabs the public’s attention is more relevant than ever. Strategies used to arouse the interest of the news user include headline formulation. This research examined which features of a headline cause t Read More

Abstract Crisis communication or communication crisis? Dysfunctional patterns during internal online discussions about the benefits affair In 2019 it became clear that the Dutch tax authorities had wrongly reclaimed childcare benefits on a large scale, with major consequences for the parents involved. The benefits affair also meant a crisis for the tax authorities. Disruptive events in an organization can lead to what Karl Weick c Read More